The top reasons why relationships fail
Posted by siteadmin on Wednesday 5th July 2017.
When was the last time you thought ‘sod this I’ve had enough’ and ended a relationship? It could’ve been a friendship, romantic liaison or a business arrangement.
I read an article recently which listed the main reasons why people end their relationships with businesses that serve them. It made for interesting reading.
The two top reasons were a lack of trust followed by poor communication.
Having trust in someone you employ is obvious. The subject of communication is equally important. Especially for any financial planner and client relationship.
People have different preferences when it comes to communication. Some prefer to speak, some prefer to read and some would rather watch (a little more about this later).
I always want my clients to be comfortable enough to feel they can pick up the phone and call me to discuss anything, at any time. But I’m also just as happy to liaise and communicate in writing if that suits them better.
But a key aspect of communication is often overlooked.
I see listening as one of the best ways of communicating. It’s only through listening that I can truly learn what someone wants from our relationship and what kind of lifestyle they need their money to help them achieve.
Listening leads to understanding and once it’s understood what a client wants to achieve, things become easier and gain momentum.
To offer more ways of communicating with my clients and people interested in what I do I’ve recently launched regular video blogs (vlogs). To watch the vlogs, visit www.youtube.com and search for Essentially Financial.